Users and Access

Admin-side responsibilities for users, roles, permissions, and account support workflows.

Use this guide when the task involves account access, role assignment, permission review, or staff-side user support.

Core resources

• Users
• Roles

These resources are backed by the application user model and Spatie Permission.

Typical admin responsibilities

User management

Use the users resource to:

• inspect user accounts
• review associated subscriptions and orders
• support account troubleshooting
• manage account state where required

The user edit flow also interacts with two-factor-related state when that feature is enabled.

Role management

Use roles to define operational access boundaries inside the application.

Typical responsibilities:

• create roles for staff or support functions
• assign permissions according to least privilege
• review which users should have admin access

Access model to keep in mind

ADMIN9 has more than one access surface:

• public authentication
• user dashboard at /dashboard
• admin panel at /admin

Do not assume customer access and operator access are interchangeable. Verify role assignment carefully before launch.

Recommended checks before release

• verify admin-only users can reach /admin
• verify normal users are limited to /dashboard
• verify permissions align with operational duties
• verify 2FA expectations for staff accounts
• verify support staff can inspect billing data without unnecessary destructive access